contact center

Empower your agents.
Delight
your customers.

Customer Service Agents Who Know The Customer

Improve customer satisfaction and increase revenue by giving your agents a view into merchandising and customer profiling insights.

Automated personalization helps recreate that sense of “old fashioned” face-to-face customer service where store associates knew their customers, understood their interests and responded to their needs before they even had to ask.

Certona enables you to share customer insights with your agents so that they too can know the customer and perceptively respond to their needs, and become a part of the seamless shopping experience being delivered across channels.

Certona Contact Center
  • Personalized Product Recommendations

    Leveraging the power of continuous profiling and deep customer insights, agents have access to the most relevant content personalization software for each unique customer, enabling them to respond to immediate product interests and increase revenue through cross-sell and up-sell opportunities.

  • Dynamic Merchandising

    Aligning contact center agents with merchandising strategies allows them to identify products and promotions best suited for each customer that also support business goals.

  • Data Integration

    Certona works with your contact center solution to augment customer profiles with all call activity serving as an essential element for delivering cross-channel consistency.

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Certona Contact Center