Recommendation System | Personalization Engine

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Learn the critical success factors for multi-channel personalization.

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Why Personalization?

Improve retention and lifetime customer value by personalizing the entire customer experience.

Boost Average Order Value
Increase Conversions
Improve Customer Loyalty  with the Resonance Multi-Channel Personalization Platform

eCommerce

Retailers use Certona to intelligently personalize their customers’ shopping experience and drive incremental lift to their ecommerce businesses. By leveraging real-time shopping behavior and individual profiling, Certona’s integrated cross channel solutions automate a retailer’s ability to provide real-time, relevant, individualized product recommendations and promotions across all of your customer touch points—from the web, email, mobile, call center and beyond.

Merchandising and Reporting

Combined with a comprehensive merchandising system and powerful reporting capabilities, the Resonance Personalization Platform allows for scalable automation and optimal personalization while giving merchandisers full control and flexibility in defining the consumer and brand experience.

Customer Success

Certona employs dedicated personalization and optimization experts with deep domain expertise who partner with our clients to provide best practice consultation and analytical insights to support and exceed their business objectives.

Resonance is a valuable service for multi-channel retailers like PETCO. We've found that Recommendations were found in more than 10 percent of all orders and we expect that number to continue to grow.

-John Lazarchic, VP of E-commerce, PETCO.

Resonance has provided our visitors with more relevant choices and in turn has increased our sales.

-Mike Relich, CIO at Guess?, Inc.

With transparency in their A/B testing, easily quantifiable results and automated operations, Certona has been an ideal partner for automated recommendations.

-Milton Pappas, Executive VP of Marketing & E-Commerce, Redcats USA

With more personalized search results, our customers didn`t have to keep searching deeper into site search results, and we definitely saw an increase in conversions.

-Jeff Stone, CEO at BikeSomeWhere.com

Solutions