Your privacy is important to Certona. This privacy statement provides information about the personal information that Certona collects, and the ways in which Certona uses that personal information.


Personal and Non-Personal information collection and use

Certona, on our website, only collects information you provide in association with downloadable content requests – including, but not limited to demos, whitepapers and webinars – or contract requests. The information collected from those forms includes name, title, company, email, phone number and any information included in the message box provided. If we are contacted by email, we will collect all the information included within and attached to the email.

We use the information you provide to give you the information and service requested and to offer you additional information, opportunities and functionality.

Non-Personally Identifying Information (“NPII”) is collected by Certona via your use of our clients’ websites in order to provide Services to our client, and to you, their customer. This NPII may include your IP address, a unique session ID, the date and time the service was accessed, products viewed, products purchased, how much you have spent, your opt-in/out preference, and other information sent to Certona by its clients.

Certona also collects Personal Identifying Information (“PII”) via your use of our clients’ websites with our clients explicit approval The only PII we collect from our clients website is your email address which is only shared with the client who owns the website. We do not receive nor gather information regarding your credit card, your name, address or phone number.

The NPII and PII gathered from our client’s websites is used to help personalize your experience on their sites, giving you relevant and personal product recommendations, non-product assets and targeted email. Our use of NPII and personal information may change from time to time.


About Cookies

Cookies are information packets sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.


Google cookies

Certona uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at:


Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

You may opt out of our clients cookies on their websites. Certona does not use any third-party cookies for tracking you on its clients websites.


Sharing Information

Other than otherwise noted in this policy, we do not trade, rent, or share your personal information with third parties, unless we are given your authorization to do so.

We may share aggregated information about use of services to our partners, prospective investors and others. This information, though, cannot be tracked back to you personally.

As well, Certona may disclose your personal information to the extent that we are required to do so by law, in connection with current or prospective legal proceedings and in order to establish, exercise or defend its legal rights.


Data Security

Certona will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of information we receive. Not all risks regarding your personal information can be eliminated though, as no method of transmission over the Internet is 100% secure.

NPII may be retained indefinitely for purposes of providing relevant product, non-product, email and other services to our clients. This retention period may be limited to 5 years. Our collection of PII is limited to email addresses provided to Certona by its clients. This PII will be retained until such time as our clients no longer use this PII for our services. Should you wish to remove your PII, please contact our client and request the removal of your PI from their service and all associated services. Personal information will be retained, as necessary, to comply with legal and contractual obligations.


Geographical Service Information

Certona’s website and service infrastructure are hosted primarily in the United States. Visitors from International locations are hereby informed that their data will be transferred to Certona’s servers located in the United States.


U.S.-EU Safe Harbor Framework Statement

Certona complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Certona has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Certona’s certification, please visit


Dispute Resolution

Certona participates in the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as set forth by the United States Department of
Commerce. As part of our participation, Certona has agreed to the American Arbitration Association Dispute Resolution Requirements for disputes relating to our compliance with Safe Harbor. If you have complaints regarding our compliance with the Safe Harbor you should first contact Brian Rauls via email at or at Certona’s headquarters at 9520 Towne Centre Dr., Suite 100, San Diego, CA 92121. If after contacting us your complaint is not resolved, you may then raise your complaint by contacting American Arbitration Association (“AAA”) Dispute Resolution Services Worldwide – Case Filing Services by email, by fax at (877) 495-4185, or mail at American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08032. If you are faxing or mailing AAA to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about AAA or the operation of AAA’s worldwide dispute resolution process, please visit AAA or request this information from AAA at any of the addresses listed above. The AAA dispute resolution process will be conducted in English.


Statement Updates

Certona may update this privacy policy by posting a new version on this website. Please check back occasionally to make sure you are up to date on our policy.


Third Party Websites

This website contains links to other websites.

Certona is not responsible for the privacy policies or practices of any third party.


Contact Certona

If you have any questions about this privacy policy or Certona’s treatment of your personal information, please contact us using the following information:

Certona Corporation
9520 Towne Centre Dr. Suite 100
San Diego, CA 92121

Phone: 858.369.3888

Policy effective date: 2014-09-04