Resonance Call Center

Empower Your Agents with Customer Product Recommendations

Retailers understand the value of getting to know their customer’s unique needs, even as these needs change with each and every shopping experience. Resonance Call Center leverages the power of Resonance behavioral profiling and individualized customer targeting to deliver personalized recommendations for customers calling into a calling center.

Through the Resonance software-as-a-service (SaaS) platform, purchase history is integrated into Resonance profiles to make product recommendations and promotions even more relevant to the individual shopper, not ‘one-size-fits-all’. By tracking and profiling the purchase behavior of a retailer’s customers and their interactions with the product catalog in great detail, Resonance gains a unique and accurate understanding of each shopper’s affinities and product interests.

Proven Benefits

Increase the ability to provide more relevant product recommendations, content, and promotional offers
Provide call center personnel with relevant information for cross-sell and up-sell offers and promotions
Recover time spent on manual management of recommendations
Maximize revenue and customer satisfaction

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Resonance Call Center

Empower Your Agents with Customer Product Recommendations

Proven Benefits

Resonance is a valuable service for multi-channel retailers like PETCO. We've found that Recommendations were found in more than 10 percent of all orders and we expect that number to continue to grow.

Resonance has provided our visitors with more relevant choices and in turn has increased our sales.

With transparency in their A/B testing, easily quantifiable results and automated operations, Certona has been an ideal partner for automated recommendations.

With more personalized search results, our customers didn`t have to keep searching deeper into site search results, and we definitely saw an increase in conversions.