Resonance® Call Center™
Personalization and Revenue Optimization
Resonance® Call Center™ is a real-time, multi-channel personalization and optimization service that uses behavioral profiling to deliver highly personalized product and offer recommendations for customers calling into a call center. The profile is based on the shopper's call center purchase history and, if available, their most recent interactions with the website.
Benefits:
- Optimize revenue with more sales, higher AOV, greater items per order and better conversion rates
- Engage shoppers immediately with personalized recommendations tailored in real-time to the context of their order
- Convert shoppers with optimized product recommendations, cross-sells, up-sells, and promotional offers
- Reduce costs and IT workload with less time spent on manual management of recommendations and personalization
- Control merchandising rules and business drivers to your specifications
- Analyze with in depth, real-time reports and analytics
Resonance serves your multi-channel needs with applications for web, email, call center, mobile, and more:
Resonance® Recommendations™
Resonance® Email™
Resonance® Call Center™
Resonance® Alerts™
