Success Stories

Jewelry Television Boosts Sales and Productivity with Call Center Personalization

Personalizing the offline customer experience can be challenging but is extremely efficient when it comes to providing a first-class shopping experience. Connecting the users shopping behavior across all channels can significantly increase sales and brand loyalty.

JTV’s successful call center personalization implementation yielded significant results including reducing time-consuming manual processes and increased recommended sales.

Download this case study to learn how JTV:

  • Significantly reduced time-consuming merchandising processes
  • Considerably increased average order values and saw 103% surge in recommendation sales
  • Greatly improved productivity from the customer care team

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